SHIPPING & DELIVERY
We charge a flat shipping and handling fee of 7.90 € for all countries. This fee will also be shown on your invoice.
For orders of 100.00 € or more, shipping is free of charge.

We generally ship with GLS. Your order usually arrives within 2–3 business days. Express delivery is currently not available.
For deliveries to Switzerland and the United Kingdom, shipping is handled via GLS too.

 

IMPORTANT INFORMATION ABOUT GLS DELIVERY TO AN AGREED DROP-OFF LOCATION

If you have permanently defined a drop-off location in the GLS system or selected a drop-off location for a specific shipment, your parcel may be delivered to that location. The agreement regarding the drop-off location is made directly between you and GLS. As the sender, we generally have no influence over the drop-off location you have selected.

Once the shipment has been properly deposited at the agreed drop-off location, GLS will inform you about the delivery location and the time of delivery. In this case, the shipment is generally deemed to have been delivered. In the event of loss or damage

occurring after proper delivery, any claims against GLS or the sender may be limited or may no longer exist.

However, this does not automatically apply if there is no valid drop-off authorization, if the parcel has been left at a location other than the one agreed, or if proper drop-off and notification cannot be proven.

If the shipment tracking shows that the parcel has been delivered to the drop-off location but the parcel cannot be found, please inform us without delay. We will check the proof of delivery and, if necessary, investigate the matter with GLS.

 

IMPORTANT INFORMATION REGARDING DELIVERY BY GLS TO A NEIGHBOUR

If GLS cannot reach you personally at the address, the shipment may, under certain conditions, be delivered to a nearby neighbour. In this case, GLS will inform you of the name and address of the person to whom the shipment was delivered.

If the shipment tracking shows that the parcel has been delivered to a neighbour but the parcel cannot be found, please inform us without delay so that we can check the proof of delivery and investigate the matter with GLS.

 

 

IMPORTANT INFORMATION FOR DELIVERIES TO SWITZERLAND AND THE UNITED KINGDOM

For deliveries to Switzerland and the United Kingdom, additional costs may arise as part of the import process. These may include, in particular, customs duties, import VAT, import charges, customs clearance fees, handling fees or other applicable charges.

These costs are not included in our shipping fees and are not covered by us as the sender. They may be charged by the relevant customs authorities, the shipping carrier or other parties involved in the import process.

If such costs arise, they must be borne by the buyer / recipient of the goods and paid directly to the respective authority or service provider. Any required cooperation or handling in connection with customs clearance is also the responsibility of the buyer / recipient.

Please inform yourself about any possible import costs in your country before placing your order.